Parcel receipt and inspection / Item missing in the order
Has your order arrived with the parcel in good condition but an item is missing? First of all, make sure it has not been shipped in a separate parcel. Every email containing the shipping confirmation of your order states – parcel by parcel – the exact content. You may also find a delivery slip inside the parcel. If the missing item is not listed on this slip, it means that it has been shipped in a separate parcel: everything is fine!
Have you received all the parcels for your order, but an item is missing? Contact us immediately via our contact form for us to be notified as soon as possible