Parcel receipt and inspection / Requestiong an invoice

To request an invoice


We issue invoices as soon as an order has been entirety shipped. When an order comprises several parcels, the last parcel must have been shipped in order to trigger the issuing of the invoice. Invoices are automatically sent to the email address entered at the time of order. They are also available in My Account. To access your invoices, select “Order tracking and invoices” in the left-hand side menu of My Account. If the invoice has been generated, just click on the icon in the “Invoice” column to download it.

To request a change


Invoices cannot be edited once they have been issued. It is in particular not possible to subsequently include a company name or a VAT number. If you are ordering in a professional capacity, we invite you to contact us via our contact form by selecting “Professional order”.