Parcel receipt and inspection

Please follow these instructions in order to enable you to claim if necessary:

The packaging is in good condition: accept the parcel


Check the contents of the parcel without delay and, if possible, in the presence of the carrier or otherwise just after his departure. If one or several items are damaged, it is imperative that you notify us within 72 hours using the form below. It is also imperative that you send the carrier a letter with acknowledgement of receipt within 72 hours specifying your contact details, the parcel number, the circumstances of delivery, the reservations stated on the delivery slip as well as the damaged items with their value. Should you not take these steps, the possibilities for you to subsequently claim may be limited, if not impossible. Please also keep the packaging (parcel) in support of the matter in order to, if need be, provide evidence of a possible transportation problem.

The packaging is slightly damaged: specify reservations and accept the parcel


Has the parcel suffered an impact or damages? Please specify what the parcel has suffered through precise and detailed reservations on the carrier’s slip. State “DAMAGE”, followed by a precise description of the damage observed. For example, indicate “top left corner a little crushed”, or “wet box”. A “subject to unpacking” note has no value.

Check the contents of the parcel without delay and, if possible, in the presence of the carrier or otherwise just after his departure. If one or several items are damaged, it is imperative that you notify us within 72 hours using the form below. It is also imperative that you send the carrier a letter with acknowledgement of receipt within 72 hours specifying your contact details, a reference to the transport, the reservations stated on the delivery slip, the circumstances as well as the damaged items with their value. Should you not take these steps, the possibilities for you to subsequently claim may be limited, if not impossible. Please keep the packaging (parcel) in support of the matter in order to, if need be, provide evidence of a transportation problem and support the reservations.

The packaging is very damaged or has been opened: do not open nor accept the parcel


Has the parcel been crushed in one or several locations, it is slashed, it is wet, it is open or does it bear adhesive which is not the original? Unless you are certain that the items are in perfect condition, do not open nor accept the parcel! Please contact us as soon as possible via the form below.

Contact details of the carrier to be used when sending the recorded letter with acknowledgement of receipt:

Chronopost International
Service Client
3 avenue Gallieni
CS70103
94254 Gentilly Cedex France