Pre-delivery tracking / Order cancellation
CANCELLATION DURING THE FIRST HOUR
You can cancel an order yourself from My Account up to an hour after having placed it. Orders paid by card will be promptly refunded.
We commit to refunding you at the latest 14 days from the date of your request (if we have not received the product on the 14th day, refund may be delayed until you supply a proof of shipment). In reality, the average time observed is 5 to 8 days.
CANCELLATION AFTER ONE HOUR
After one hour, the order is deemed finalised. Our priority will be to prepare and ship it to you as soon as possible. However, if you still wish to cancel it, you can quickly notify us using our Contact Form.
We cannot guarantee a positive response to cancellation requests received an hour after the order has been recorded. We will do our best to ensure you are satisfied, but beyond a certain stage of preparation, it may not always be possible to block the shipment. In the event your request could not be taken into account, you will of course have the possibility to exercise your right of withdrawal if you do not want to keep the equipment.
A question? Feel free to contact us through our Contact Form