Pre-delivery tracking / Order tracking change
You have placed an order and want to change it. Is this possible?
We will be happy to respond to your request to change your order (addition, replacement or cancellation of an item, change of delivery address…) at any time when possible. However, as the status of an order can change very quickly, the possibilities of change may be limited. Please always contact us as promptly as possible using our Contact Form.
We can change an order providing its preparation has not started, i.e. displaying one of the following statuses on My Account:
- Payment authorised;
- Forwarded to the management centre.
Once its preparation has started, it is no longer possible to change the order: please contact us quickly so that we can explore possible solutions together.
A question? Feel free to contact us through our Contact Form