Product return / An item does not work

When an equipment does not work despite having arrived in perfect condition, a return in guarantee may be necessary in order for the product to be taken care of.

Before contacting our Support Service, we invite you to perform certain verifications. It is interesting to check in the manual whether the equipment was used in accordance with the intended purpose as stated on this page.

If you need to contact us, we recommend you have your identifiers at hand (invoice, order or customer number) and share a maximum of information on the situation (symptoms encountered, potential tests carried out, history of the problem) so that we can help you effectively.

We remind you that products can only be returned after having obtained a return number by our services, without which your parcel cannot be identified and accepted.

More information on our terms and conditions of guarantee are available in our General Conditions of Sale.

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A question? Feel free to contact us through our contact form.