Product returns / An item is damaged
It is necessary to make reservations
when a parcel with potential traces of damage is presented. If the box is very
damaged, unless you are certain that the items are in perfect condition, do
not accept it.
If the box is a little damaged but suffered a shock, please specify through precise and detailed reservations such as “top left corner crushed”, “wet box”. Imprecise notes such as “subject to unpacking” have no value and do not make it possible to claim against the carrier.
As far as possible, verify the contents of the parcel. If an item is damaged, these reservations must be sent to us within 72h following the delivery (in the form of a message via our Contact Form) and simultaneously confirmed to the carrier by a registered letter with acknowledgement of receipt. This letter is mandatory in these circumstances.
A question? Feel free to contact us through our contact form.