Product returns / I did not receive the correct item

You have just received your order and the item you received is not the one you ordered. You have 72 hours after receipt of the parcel to inform us about this delivery error. Please briefly describe the equipment received (model, colour, etc.) with the information visible on this article. Our products generally bear a label with a code such as AR123456789. If this label is visible, please share this code with us. If the product is packaged, we ask you do not open it to give us this information.

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