Recording of the order

Our site will take you step by step through the different phases of an order. The order is recorded once you have specified the method of payment and accepted the terms and conditions. You will then receive a summary email. Once the order has been recorded, you have an hour to cancel it directly from My Account if necessary.


The order is validated once the first hour has gone by, providing the payment has been successfully recorded.

Preparation and shipping of the order

Shipping times depend on the availability of each item, as well as preparation times. If an item is not immediately available in stock, ordering it separately can be a good idea. This helps ensure that the shipping of available items is not delayed. Once the parcel has been handed over to the carrier, you will receive an email containing its shipment number as well as the carrier’s Website for you to track your delivery.

Contact us

A question? Feel free to contact at support@solaari.com

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