You returned one or several products are per the return instructions shown in the email you received, and you want to track the progress of your case. You can start by checking your parcel was received by our services by looking up Chronopost Tracking (or the tracking service of the carrier used for shipping). We will then confirm the safe receipt of your parcel 24 to 72h after its actual arrival in our logistics centre.

Closure of the case will also give rise to an automatic email which will inform you as to the future of your request.

For information:

A classic guarantee claim is generally processed within 10 working days;

Claims concerning one or several items that require testing are generally processed within 15 working days.


A question? Feel free to contact us at

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