Product returns / Refund deadlines and follow-up

What is the deadline for a refund?

We are committed to refund you at the latest 14 days from the date of your request. In reality, the average time observed (after an order cancellation request or after the parcel has been received following a withdrawal) is 5 to 8 days.

In what form are refunds provided?

Whenever possible, refunds are carried out using the same means of payment than the one used for the original transaction. Only orders paid by virtual card are refunded by bank transfer due to technical constraints.

Return costs

Should you need to return your parcel by paying in advance the transportation costs, we can repay you upon presentation of the deposit slip and the carrier’s bill. The refund goes to the most advantageous carrier fair.  

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