Product returns / Return of used products

We invite you to return your used sword to an Ecologic local collection point or, if you are too far away geographically from a local collection point, to contact Customer Service via the contact form, at the latest within 24 hours after your purchase, to inform them of your wish to entrust us with the return of your used product, so that we can organize a return solution free of charge.

Prerequisite:

  • If, as a result of contamination or mishandling, the product to be taken back presents a risk to the safety and health of the personnel responsible for taking it back that cannot be avoided by conventional personal protective equipment or standard packaging, the take-back cannot be carried out.
  • By entrusting us with the return of your product, you relinquish ownership of it as soon as it is deposited at a collection point or taken back by a carrier.